At Premium Credit, we are committed to supporting all our customers who experience financial difficulties including those impacted by Covid 19. We recognise that each customer in financial difficulty will have individual needs and challenges. If you think you will struggle to make your monthly repayments, please firstly contact your insurance broker or provider who can review your current level of cover which may help reduce any future monthly repayments and ease your payment difficulties.
Additionally, your insurance broker or provider will be able to discuss the options for further support, which may include a payment deferral for personal customers where this is in your best interests. We can also consider payment deferrals and other payment rescheduling options for commercial customers. You may also contact us directly for support and assistance.
Is a Payment Deferral right for me?
Please don’t cancel your Direct Debit as this is needed to maintain your credit agreement and allow us to collect any rescheduled payments.
If you find that you are unlikely to be able to resume repayments at the end of any deferral period, please contact your insurance broker or provider before your next rescheduled payment to see if there is anything further they can do. If you need additional assistance from us, please get in touch. We are here to help.
At Premium Credit, we will always strive to provide whatever support we can to assist customers. Customer circumstances will be considered on their own merit and we encourage those with concerns to get in touch with either their insurance broker, provider or us as early as possible.
You might also like to know we have an operational resilience programme in place and are well prepared to maintain our services in adverse circumstances and continue to operate as normal.
Other Debt help and guidance
Customers can also find free and impartial advice how to manage their debts via digital or telephone advice services. Examples of the help available can be found on the Money Helper website via the Money Trouble pages.