Our Colleagues are the driving force behind our purpose, bringing their unique talents, perspectives, and passion to everything we do. Because of them, we grow, innovate, and move boldly toward the future. Together, we create a supportive and dynamic environment where everyone can thrive.
Our Culture
We believe in creating and nurturing an environment where there is flexibility to enjoy fulfilling personal and professional lives, the assurance that talent will be properly recognised, developed, and rewarded, and the chance to make a meaningful difference each day. We continue to build on our offering through our Colleague Value Proposition including increased holiday entitlement, extended paternity leave, increased long service awards, mentoring and buddy programmes, wellbeing events and charity fundraising opportunities.
Colleague Engagement
Our 2025 Colleague Engagement score (eNPS*) increased to +33 (2024: +29) with a 95% participation rate. We earned Great Place to Work Certification, reflecting the positive and inclusive culture we are building. The survey included 60 questions covering trust, fairness, camaraderie, pride and belonging. There was a 78% colleague participation rate in the GPTW survey, 79% of colleagues scored 4 or 5 out of 5 in their overall responses and 80% said that ‘taking everything into account’ Premium Credit is a great place to work. The accreditation allows us to benchmark against other organisations and learn from best practice allowing us to continually evolve our culture. Premium Credit’s approach is to listen to colleague feedback through surveys and forums and implement initiatives that will make a difference. This has included rolling out a development campaign for all managers and colleagues where individuals learnt how to lead and remain resilient to change by adopting a growth mindset.
* Employee Net Promoter Score (‘eNPS’) can range from -100 to 100. eNPS scores between 10 and 30 are considered 'good,' while those between 50 and 70 are considered ‘excellent.
Dignity at work
At Premium Credit we have a zero tolerance for bullying, harassment and discrimination in any form. To ensure our colleagues feel they can speak out on mistreatment at work, we have introduced an independent speak up portal where colleagues can make anonymous reports.
Our Whistleblowing policy and Dignity at Work policies form part of our refreshed Code of Ethics.
Inclusion
We are committed to fostering an inclusive environment that celebrates differences— where employees feel engaged, empowered, and confident in delivering results shaped by a wide range of perspectives.
Our key focus has been to support our Employee Resource Groups (ERGs) giving them a platform to share their perspectives and help shape policies and processes. These now include:
Each of our Employee Resource Groups are voluntary, colleague-led groups that foster a diverse, inclusive workplace aligned with our Equality Diversity and Inclusion objectives.
Learning & Development
We foster a culture where our people can discover their natural strengths and preferred ways of working. Our Learning & Development Team ensures our colleagues have the knowledge, skills, and competencies needed to execute our business strategy within an engaged, empowered, and inclusive culture.
Our focus on empowering employees remains central to our success, with our internal learning delivery increasing by 310% in 2025. Communities Premium Credit is committed to supporting local and national charities. This year, our volunteering days increased by 75% and we saw an increase of 62% of fundraising donations. In November a team of volunteers supported Insurance Day for Dementia at St Paul’s tube station in London and collected donations for the Alzheimer’s Society.
Communities
Premium Credit is committed to supporting local and national charities. We encourage our colleagues to use their one-day volunteering and fundraising matching scheme. This year our colleagues voted for Macmillan as our charity partner.
Wellbeing
We promote an environment that supports health and wellbeing for all colleagues, and work-life balance is promoted as part of our hybrid working approach. We provide education for colleagues on a range of topics throughout the year via webinars and resources.
All colleagues and their families have access to an Employee Assistance helpline, and we have over 20 trained Mental Health First Aiders. Listening to our colleagues is an important aspect of engagement for us and this means introducing the right tools to support their wellbeing.
Health & Safety
Our priority is to maintain a safe and healthy working environment for every colleague. We manage risks responsibly, ensure completion of mandatory Health & Safety training, and carry out monthly site audits. We offer a hybrid work model, with most colleagues working from home. To support safe and comfortable workstations, all colleagues complete a Display Screen Equipment (DSE) assessment. Where required, we provide guidance, adjustments, and equipment to reduce the risk of work-related health issues.
Read our Gender Pay Gap Report here
