Our colleagues are the heartbeat of our Company. Their diverse talents, perspectives and efforts shape our success and drive us forward. We build supportive, innovative, and thriving environments where everyone can excel and grow.
Our culture
We believe in creating and nurturing an environment where there is flexibility to enjoy fulfilling personal and professional lives, the assurance that talent will be properly recognised, developed, and rewarded, and the chance to make a meaningful difference each day. We continue to build on our offering through our Colleague Value Proposition including increased holiday entitlement, extended paternity leave, increased long service awards, mentoring and buddy programmes, Wellbeing events and Charity fundraising opportunities.
Colleague Engagement
Our 2024 Colleague Engagement score ‘eNPS’* increased by 4 points in 2024 to +29. We were pleased to see 93% of our colleagues answering this survey.
Engagement champions, who are volunteers from each department and work with teams to implement actions based on colleague feedback, continue to implement a range of initiatives to improve our culture. In 2024, 97% of proposed initiatives have been implemented.
We launched the New Starter Buddy Programme to ensure every new colleague feels supported from their first day in our firm. By pairing new employees with experienced team members from across the business, we’ve fostered a sense of belonging and collaboration. Praised for bridging teams and providing a ready point of contact, the programme helps new starters integrate smoothly into both their roles and the broader Company culture.
Read more about the benefits of working at Premium Credit here.
Dignity at work
At Premium Credit we have a zero tolerance for harassment and discrimination of any form. To ensure our colleagues feel they can speak out on mistreatment at work, we have introduced an independent speak-up portal where colleagues can make anonymous reports. Our Whistleblowing policy and Dignity at Work policies are part of our refreshed Code of Ethics.
Inclusion
We strive to be a business that values inclusiveness and embraces difference, where our colleagues are engaged and empowered to deliver results because these decisions come from a diverse set of views. Our Diversity, Equity & Inclusion Council continues to focus on developing three key areas: Allyship & Creating Connections, a Diverse Workforce at all levels and linking with our Wider Community.
We expanded our Employee Resource Groups which now cover:
Each of our Employee Resource Groups are voluntary, colleague-led groups that foster a diverse, inclusive workplace aligned with our Equality Diversity and Inclusion objective. Some of our highlights for 2024 were the launch of our Menopause Policy, promotion of the elective use of pronouns on email signatures, celebration of Eid Mubarak and Pride month. We led a panel discussion for International Women’s Day focusing on breaking glass ceilings, and for International Men’s day, focused on mental health.
Learning & Development
We create a culture of opportunities for our colleagues to understand their natural skills and preferred ways of working. We have grown our Learning & Development Team to ensure we have a workforce which is supported with the right knowledge, skills & competencies required to deliver our business strategy within an engaged, empowered and inclusive culture.
Learning and Development (‘L&D’) continued to be central to empowering our people and driving success. In 2024 this included:
Communities
Premium Credit is committed to supporting local and national charities. We encourage our colleagues to use their one-day volunteering and fundraising matching scheme. This year our colleagues voted for Macmillan as our charity partner.
Wellbeing
We promote an environment that supports health and wellbeing for all colleagues, particularly those working at home. As part of this vision, it is important that we develop mental health awareness among colleagues and encourage open conversations about mental health and the support available. Highlighted webinars and live events for our colleagues include: Reframing Neurodiversity for Better Mental Health, The Stress Container, Beat Stress & Build Resilience, and How to Prioritise your Mental Health and Wellbeing.
All colleagues and their families have access to an Employee Assistance helpline, and we have over 20 trained Mental Health First Aiders. Listening to our colleagues is an important aspect of engagement for us and this means introducing the right tools to support their wellbeing.
Health & Safety
We understand the importance of creating a working environment that is safe for all our colleagues. We sensibly manage risks to protect our colleagues, ensure mandatory Health & Safety training is complete and monthly complete site audits.
We offer a hybrid workplace, where we come together to collaborate. We ensure a Display Screen Equipment (‘DSE’) Assessment is completed for all colleagues and include support and equipment to prevent medical problems.
Read more in our Annual Report and Accounts here:
Read more in our Gender Pay Gap Report here:
