Our colleagues are at the heart of everything we do. Our commitment to them is a crucial part of how we run a successful business.

At Premium Credit, equality, diversity, and inclusion are central to our work culture. We strive to foster an environment where everyone is treated equitably, has access to the same opportunities, and is mindful of how their actions impact those from diverse backgrounds.

The key topics of focus for our Equality, Diversity & Inclusion Council in 2024 will be: Allyship & Creating connections, diverse workforce at all levels and linking with our Wider Community.

Engagement

We regularly gain feedback from colleagues to measure the temperature of our culture, and this year introduced an eNPS (Employee Net Promoter Score) to understand how likely our colleagues are to recommend Premium Credit as a good place to work and to measure engagement.

In 2023 we identified 30 initiatives to progress and have already implemented 50% of those. Each initiative aligns with our colleague’s value proposition. Alongside regular surveys, we foster open and continuous communication with colleagues through quarterly town halls, leadership updates and colleague forums.

Read more about the benefits of working at Premium Credit

Work/life balance

We continue to adopt a hybrid working model where colleagues come together for collaboration. This enables individuals to work in an environment that works for them and helps to support a balanced home and work life.

Wellbeing

We promote a culture and environment that support health and wellbeing and have invested in providing education sessions throughout the year. We have 20 trained mental health first aiders and have provided training for managers on mental health management. Colleagues also have access to various help lines should they need it.

Learning & development

We aim to support colleagues to build a successful and rewarding career and to provide the skills they need to reach their full potential in their roles. This year, we have introduced several capability models that clearly define career pathways so that colleagues understand the skills that they need to develop to move to the next stage of their career.

We launched a sales academy based on a thorough training needs analysis, which was rolled out across all the sales teams. The work on this project led to the win of the CIPD People Management Award for Best Organisational Development Initiative or Design Initiative, in partnership with Q5 consultants. We have leadership programmes for both aspiring and existing leaders and support colleagues to complete apprenticeships and qualifications.

Communities

Each colleague is entitled to one day of volunteering each year to support their preferred charity, and Premium Credit offers matching for individual fundraising events. Colleagues throughout the year have volunteered or raised money for our charity partner, Insurance Against Dementia as well as food banks, children’s charities, cancer charities, and foundations supporting people with disabilities.

Read more in our Annual Report and Accounts
Read more in our Gender Pay Gap Report