We understand that you may require extra support and we have a team committed in helping our customers whether it's on a short term or long-term basis
Here are some ways we may be able to support you;
Changing your payment date
To change your payment date, click here then from the menu select changing my details
Cancelling your Credit Agreement
To cancel your Agreement, click here then from the menu select cancelling my Agreement
I have missed a repayment and need to make a payment
To make a payment, click here then from the menu select make a payment
Questions about your Credit Agreement
Get answers to your questions here
I would like to change the format you communicate to me:
If you need any information, we normally send you in an alternative format, for example, Braille, large print or Colour paper, we can provide this. please email here
I have difficulty hearing or speaking, how can I contact you:
If you have difficulty hearing or speaking, you can use Relay UK to communicate with us https://www.relayuk.bt.com/
Other accessibility needs:
Please call us if you have any other accessibility needs which you require our support with:
We understand that circumstances could change that may impact your ability to continue your Credit Agreement or communicate with us.
If you need additional support and would like someone else to communicate with us about your Credit Agreement on your behalf, with your permission, we can add the authorised person to your record.
To do this:
Email us with the following details of the person you would like to add as a contact:
If money is a bit of a struggle for you at the moment, you’re not alone, we are here to help.
Whilst the support we can offer depend on your circumstances and the period of time you are likely to require help, we suggest you contact us so we can discuss the options available to you.
Please get in contact to discuss your circumstances on the details below:
Call us:
If you are a Personal customer (i.e. not a business) and are paying for a service that may include car insurance, home insurance, pet insurance, a golf membership, a football season ticket or something similar call 0344 7369820
If you are a Commercial customer (i.e. you are a business) and are paying for a service that may include public liability, fleet insurance, FCA fees or something similar call 0344 7360539
If you are a repaying school fees call 0330 1239720
Other Financial Support
Advice on debt problems
StepChange offers advice on how to deal with your debt issues.
Based on your circumstances, you’ll be recommended the best option for you moving forward and get support through to the resolution.
Phone - 0800 138 1111
Website - www.stepchange.org
If you need additional support with your Credit Agreement due to:
We are here to help you, please contact us via email here or call us on
Personal support
