We understand that you may require extra support and we have a team committed in helping our customers whether it's on a short term or long-term basis
Here are some ways we may be able to support you;
Changing your payment date
To change your payment date, click here then from the menu select changing my details
Cancelling your Credit Agreement
To cancel your Agreement, click here then from the menu select cancelling my Agreement
I have missed a repayment and need to make a payment
To make a payment, click here then from the menu select make a payment
Questions about your Credit Agreement
Get answers to your questions here
I would like to change the format you communicate to me:
If you need any information, we normally send you in an alternative format, for example, Braille, large print or Colour paper, we can provide this. please email here
I have difficulty hearing or speaking, how can I contact you:
If you have difficulty hearing or speaking, you can use Relay UK to communicate with us https://www.relayuk.bt.com/
Other accessibility needs:
Please call us if you have any other accessibility needs which you require our support with:
We understand that circumstances could change that may impact your ability to continue your Credit Agreement or communicate with us.
If you need additional support and would like someone else to communicate with us about your Credit Agreement on your behalf, with your permission, we can add the authorised person to your record.
To do this:
Email us with the following details of the person you would like to add as a contact:
If money is a bit of a struggle for you at the moment, you’re not alone, we are here to help.
Whilst the support we can offer depend on your circumstances and the period of time you are likely to require help, we suggest you contact us so we can discuss the options available to you.
Please get in contact to discuss your circumstances on the details below:
Call us:
If you are a Personal customer (i.e. not a business) and are paying for a service that may include car insurance, home insurance, pet insurance, a golf membership, a football season ticket or something similar call 0344 7369820
If you are a Commercial customer (i.e. you are a business) and are paying for a service that may include public liability, fleet insurance, FCA fees or something similar call 0344 7360539
If you are a repaying school fees call 0330 1239720
Other Financial Support
Debt advice – help is at hand
Debt advice is where you get help from people in dealing with your debt. They can help you talk to people you owe money to and set up a repayment plan you can stick to.
You can also contact the following not-for-profit organisations directly for free, non-judgemental and impartial debt advice through telephone, online and face to face channels:
MoneyHelper
For free, unbiased and easy-to-access money tools, information and advice:
Phone - 0800 138 7777
Website - www.moneyhelper.org.uk
Money Advice Scotland
If you live in Scotland, visit the below website to find contact details for debt advice in your local area.
Website - www.moneyadvicescotland.org.uk
Citizens Advice
For advice and information on debt and other topics, visit your local Citizens Advice or use their website.
Website - www.citizensadvice.org.uk
Advice NI
If you live in Northern Ireland, you can use the following for debt advice.
Phone - 0800 915 4604
Website - www.adviceni.net
Email - advice@adviceni.net
Citizens Advice Wales
If you live in Wales, you can call Adviceline if you want to speak to someone about your debts.
Phone - 0300 330 1313 (Calls cost 12p per minute from a landline, and from 3p to 45p from a mobile)
Website - www.citizensadvice.org.uk/wales/debt-and-money/
AdviceUK
Member centres offer debt advice including specialist advice for minority communities and people with disabilities.
Phone - 0300 777 0107
Website - www.adviceuk.org.uk
Christians Against Poverty (CAP)
For free debt advice in your home, check post code coverage on their website, then call for more information.
Phone - 0800 328 0006
Website - www.capuk.org
National Debtline
If you live in England, Wales or Scotland contact for debt advice and information.
Phone - 0808 808 4000
Website – www.nationaldebtline.org
StepChange Debt Charity
For debt advice throughout the UK.
Phone - 0800 138 1111
Website - www.stepchange.org
Business Debtline
Offers free and confidential debt advice to the self-employed and small businesses.
Phone - 0800 197 6026
Website - www.businessdebtline.org
Other useful organisations:
Civil Legal Advice
You may get legal aid if your home is at risk.
Phone - 0845 345 4345
Website - www.gov.uk/civil-legal-advice
Financial Ombudsman Service
If you have a complaint that you can’t resolve with your lender, the Financial Ombudsman Service may be able to help.
Phone - 0300 123 9123 or 0800 023 4567
Website - www.financial-ombudsman.org.uk
Samaritans
The Samaritans can’t offer debt advice, but they can provide free and confidential help and wellbeing support to those in distress 24 hours a day, 365 days a year.
Phone - 116 123
Email - jo@samaritans.org
If you need additional support with your Credit Agreement due to:
We are here to help you, please contact us via email here or call us on
Personal support
