Complaints Publication Report

The Financial Conduct Authority (FCA) requires all financial services firms to report on the number of UK FCA reportable customer complaints they receive on a half year basis. This information is provided below.

Our complaints handling

The efficient and timely handling of complaints is very important to us and as a key aspect of our customer service delivery, we are constantly striving to improve our processes in this area as our business grows.

We take all customer complaints extremely seriously and in accordance with the principles of Treating Customers Fairly, we are committed to continually enhancing our customer service by resolving all complaints promptly.

Firm name: Premium Credit Limited

Period covered: 27th July 2017 to 31st December 2017