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Has normality returned?

Brokers / 22nd April

With the Easter break being the first without pandemic restrictions in two years, normality appears to be returning. So how will this affect your working day?

BIBA 2022

One of the key differences will be increased face to face interaction. We can’t wait for BIBA 2022 next month and having the opportunity to meet with our community of brokers in person. Final touches are being made to our stand (F20) where you’ll be able to catch up with our team and hear about the latest enhancements to our premium finance proposition. There’s lots to update you on.

Effective communication

Going forward there will be a variety of methods to keep in touch whether its meeting in the office, communicating digitally or through a hybrid working model. There are more opportunities than ever to effectively conduct business. We will adapt to whichever way works best for you.

New ways of working

As a digitally led company the pandemic has only accelerated our use of technology. From the first days of lockdown we were able to provide a business as usual service through the technology we already had in place- we now have new initiatives planned to make doing business with us even easier. Having listened to your feedback we are investing in enhancements to customer and partner journeys, and following a pilot in the summer, we aim to release the first phase of improvements in Q3 this year. Watch this space.

Making life easier in a new world

Here is another example of positive change. During the pandemic a number of new processes were introduced to manage rapidly changing customer situations, helping to protect all parties involved. As the threat of Covid-19 has reduced, some of the added processes are no longer needed allowing us to return to a more simplified operating model. During the pandemic additional information was required to assist in our underwriting process for instance, using a mandatory Supplementary Information Form. This will no longer be required. Being able to streamline this process will benefit everyone.

We never stand still when it comes to improving the customer journey. More updates will follow as new initiatives are introduced.

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