Queries related to the onboarding of new partners, renewing of trading agreements, managing of changes to broker facilities
General contact:
Email: partner.onboarding@pcl.co.uk
Telephone: 0207 191 1015
Escalation contact:
Maria Mahmood, Partner Setup Manager
Email: Maria.Mahmood@pcl.co.uk
Telephone: 0207 191 1016
Queries relating to non-recourse (C reference) AML applications
General contact:
Email: commercialcdd.team@pcl.co.uk
Telephone: 0207 191 2045
Escalation contact:
Nicola Eates, Financial Crime Team Leader
Email: Nicola.Eates@pcl.co.uk
Telephone: 0207 191 2040
Queries relating to recourse (D reference) AML applications
General contact:
Email: consumeronboarding.team@pcl.co.uk
Telephone: 0207 191 2033
Escalation contact:
Emma Harling, Financial Crime Team Leader
Email: Emma.Harling@pcl.co.uk
Telephone: 0207 191 1074
General contact:
Email: consumerunderwriting@pcl.co.uk
Telephone: 0207 191 1085
Escalation contact:
Steve Wallace, Affordability Team Leader
Email: Steve.Wallace@pcl.co.uk
Telephone: 0207 191 1085
General contact:
Email: edd.team@pcl.co.uk
Telephone: 0207 191 2047
Escalation contact:
Jenny Pinner, EDD Team Leader
Email: Jenny.Pinner@pcl.co.uk
Telephone: 0207 191 2034
General contact:
Email: underwriting@pcl.co.uk
Telephone: 01372 746 950
Escalation contact:
Rebecca Roberts, Underwriting Manager
Email: Rebecca.Roberts@pcl.co.uk
Telephone: 01372 731 000
General contact:
Email: underwriting.support@pcl.co.uk
Telephone: 01372 746 950
Escalation contact:
Emma Ward, Underwriting Support Team Manager
Email: Emma.Ward@pcl.co.uk
Telephone: 01372 746 916
1. Queries relating to monies received into the business for both recourse and non-recourse
General contact:
Email: moniesin.team@pcl.co.uk
Telephone: 0207 191 2094
2. Queries relating to monies being paid out of the business for both recourse and non-recourse
General contact:
Email: moniesout.team@pcl.co.uk
Telephone: 0207 191 2094
3. Queries about refunds relating to non-recourse agreements
General contact:
Email: customer.refunds@pcl.co.uk
Telephone: 0207 191 2094
4. Queries about refunds relating to recourse agreements
General contact:
Email: accounts.broker@pcl.co.uk
Telephone: 0207 191 2094
Escalation contact:
Melissa Sherif, Accounting Operations Supervisor
Email: Melissa.Sherif@pcl.co.uk
Telephone: 0207 191 2094
1. Queries relating to Recourse system reports (D references) e.g. Action lists, unpaid lists and rejection advice
General contact:
Email: convert@pcl.co.uk
Telephone: 0207 191 2082
2. Queries relating to files submitted through TRaMS (the replacement system for Data gateway)
General contact:
Email: datagateway@pcl.co.uk
Telephone: 0207 191 2082
3. Where to send recourse credit agreements (D references)
General contact:
Email: print.post@pcl.co.uk
Telephone: 0207 191 2082
4. Queries relating to the processing of Recourse agreements (D references)
General contact:
Email: recourse.processing@pcl.co.uk
Telephone: 0207 191 2082
Escalation contact:
Donna Henstridge, Account Maintenance Supervisor – Recourse
Email: Donna.Henstridge@pcl.co.uk
Telephone: 0207 191 2087
1. Queries relating to Recourse system reports (D references) e.g. Action lists, unpaid lists and rejection advice
General contact:
Email: convert@pcl.co.uk
Telephone: 0207 191 2082
2. Queries relating to files submitted through TRaMS (the replacement system for Data gateway)
General contact:
Email: datagateway@pcl.co.uk
Telephone: 0207 191 2082
3. Where to send recourse credit agreements (D references)
General contact:
Email: print.post@pcl.co.uk
Telephone: 0207 191 2082
4. Queries relating to the processing of Recourse agreements (D references)
General contact:
Email: recourse.processing@pcl.co.uk
Telephone: 0207 191 2082
Escalation contact:
Donna Henstridge, Account Maintenance Supervisor – Recourse
Email: Donna.Henstridge@pcl.co.uk
Telephone: 0207 191 2087
Queries relating to the management and resolving of both customer and broker complaints. Data Subject Access Requests
General contact:
Email: qualitycontrol@pcl.co.uk
Telephone: 0207 191 1059
Escalation contact:
Jessica Keogh, Complaints Team Leader
Email: Jessica.Keogh@pcl.co.uk
Telephone: 0207 191 1054
1. Queries for recourse customers
General contact:
Email: help.centre@pcl.co.uk
Telephone: 0344 736 9820
Escalations email: escalations@pcl.co.uk
2. Queries for recourse brokers
General contact:
Email: client.services@pcl.co.uk
Telephone: 0344 736 0081
Escalations email: escalations@pcl.co.uk
3. Queries for non-recourse customers & brokers
General contact:
Email: commercial.enquiries@pcl.co.uk
Telephone: 0344 736 0539
Escalations email: escalations@pcl.co.uk
Queries regarding operational support and escalations including day to day management if required.
General contact:
Email: partner.support@pcl.co.uk
Telephone: 01372 746 023
Escalation contact:
Linda Kavanagh, Partner Support Manager
Email: Linda.Kavanagh@premiumcredit.ie
Telephone: 01372 744 509
1. Queries relating to defaulted non-recourse agreements (C references)
General contact:
Email: commercial.defaults@pcl.co.uk
Telephone: 0330 123 9716
Escalation contact:
Paul Haywood, Collections Supervisor
Email: Paul.Haywood@pcl.co.uk
Telephone: 0330 123 9712
2. Queries relating to non-recourse agreements (C references) in a recovery position
General & escalation contact:
Email: Karen.Higgins@pcl.co.uk
Telephone: 0330 123 9713
3. Queries relating to non-recourse terminations (C references)
General contact:
Email: terminations@pcl.co.uk
Telephone: 0330 123 9703
Escalation contact:
Callum Barnes, Collections Team Leader
Email: Callum.Barnes@pcl.co.uk
Telephone: 0330 123 9703
Queries related to Interactive, PLaSMA, My Premium Credit (customer portal) and Software Houses
General contact:
Email: digital.support@pcl.co.uk
Telephone: 0207 191 1060
Escalation contact:
Ryan Deeney, Digital Integration Manager
Email: Ryan.Deeney@pcl.co.uk
Telephone: 07585 981 264
Our Partner Learning & Development team deliver bespoke training to new and existing partners. Tailored to meet your needs, sessions are designed to optimise your premium finance offer, overcome objections and improve conversion
General contact:
Email: partnerlearningdevelopment@pcl.co.uk
Escalation contact:
Sarah Hilton, Partner Learning & Development Manager (interim)
Email: Sarah.Hilton@pcl.co.uk
Telephone: 07980 778806
Christopher Emmanuel, Head of Consolidators and Appointed Representatives
Email: Christopher.Emmanuel@pcl.co.uk
Mobile: 07901 106497
Jamie Etherington, National Account Manager and Head of Bespoke Solutions
Email: Jamie.Etherington@pcl.co.uk
Mobile: 07818 566037
Jim Meikle, National Account Manager
Email: Jim.Meikle@pcl.co.uk
Mobile: 07899 841297
Shelley Knowles, National Account Manager, Brokers and Networks
Email: Shelley.Knowles@pcl.co.uk
Mobile: 07557 488225
Ben Craft, Senior Accounts Manager, Acquiring Brokers and Appointed Representative Networks
Email: Ben.Craft@pcl.co.uk
Mobile: 07557 48822
Dave Howell, Head of National Accounts - Globals
Email: Dave.Howell@pcl.co.uk
Mobile: 07787 112157
Iain Atkinson, National Account Manager
Email: Iain.Atkinson@pcl.co.uk
Mobile: 07980 778365
Danielle Davies, National Account Manager
Email: Danielle.Davies@pcl.co.uk
Mobile: 07974 392954
Sam Canning, Head of National Accounts
Email: Sam.Canning@pcl.co.uk
Mobile: 07866 046185
Dominic Branson, National Account Manager
Email: Dominic.Branson@pcl.co.uk
Mobile: 07747 758832
Trevor Perrin, National Account Manager, Large Brokers
Email: Trevor.Perrin@pcl.co.uk
Mobile: 07884 492725
Ellie Broad, Senior Account Manager
Email: Ellie.Broad@pcl.co.uk
Mobile: 07557 488243
Please email us your inquiry and the most relevant person will contact you.
Email: newbusiness@pcl.co.uk
Peter Heath, Head of National Accounts - Affinity
Email: Peter.Heath@pcl.co.uk
Mobile: 07854 634622
James Beesley, Head of National Accounts - Brokers
Email: James.Beesley@pcl.co.uk
Mobile: 07825 129022
Claudia Knight, National Account Manager - Personal Lines
Email: Claudia.Knight@pcl.co.uk
Mobile: 07775 826545
Kris Clapham, Account Manager Personal Lines
Email: Kris.Clapham@pcl.co.uk
Mobile: 07795 032676
David Sheath, Head of National Accounts - Insurers
Email: David.Sheath@pcl.co.uk
Mobile: 07790 356945
Max Eldred, National Account Manager - Insurers
Email: Max.Eldred@pcl.co.uk
Mobile: 07557 488220
Andrea Wells, Head of Regions and Networks
Email: Andrea.Wells@pcl.co.uk
Mobile: 07974 393043
Vinnie Vasudevan, Senior Account Manager - South
Email: Vineeth.Vasudevan@pcl.co.uk
Mobile: 07866 046189
Christian Sears, Senior Account Manager
Email: Christian.Sears@pcl.co.uk
Mobile: 07929 823253
Hannah Peters, Account Manager
Email: Hannah.Peters@pcl.co.uk
Mobile: 07790 356654
Bilal Malik, Account Manager
Email: Bilal.Malik@pcl.co.uk
Mobile: 07748 930491
Shane Dixon, Head of Renewals Management
Email: Shane.Dixon@pcl.co.uk
Mobile: 07867 142436
Georgia Blois, National Renewals Manager
Email: Georgia.Blois@pcl.co.uk
Mobile: 07790 356649
Ben Roberts, Renewals Executive
Email: Ben.Roberts@pcl.co.uk
Mobile: 07392 280090
All solicitor related work and queries
General contact:
Email: pi.mail@pcl.co.uk
Telephone: 0207 191 2081
Escalation contact:
Angela Byrne, Account Maintenance Supervisor – Non-Recourse
Email: Angela.Byrne@pcl.co.uk
Telephone: 0207 191 2086