Call centre operator

Your dedicated contacts

1. Applications and Onboarding

Partner Onboarding & Setup

Queries related to the onboarding of new partners, renewing of trading agreements, managing of changes to broker facilities



General contact:


Email: partner.onboarding@pcl.co.uk


Telephone: 0207 191 1015



Escalation contact:


Maria Mahmood, Partner Setup Manager


Email: Maria.Mahmood@pcl.co.uk


Telephone: 0207 191 1016

Account opening - Non-Recourse

Queries relating to non-recourse (C reference) AML applications



General contact:


Email: commercialcdd.team@pcl.co.uk


Telephone: 0207 191 2045



Escalation contact:


Nicola Eates, Financial Crime Team Leader


Email: Nicola.Eates@pcl.co.uk


Telephone: 0207 191 2040

Account opening - Recourse

Queries relating to recourse (D reference) AML applications

General contact:
Email: consumeronboarding.team@pcl.co.uk
Telephone: 0207 191 2033

Escalation contact:
Emma Harling, Financial Crime Team Leader
Email: Emma.Harling@pcl.co.uk
Telephone: 0207 191 1074

Affordability
Queries relating to Affordability across both non-recourse (C reference) and recourse (D reference)

General contact:

Email: consumerunderwriting@pcl.co.uk

Telephone: 0207 191 1085


Escalation contact:

Steve Wallace, Affordability Team Leader

Email: Steve.Wallace@pcl.co.uk

Telephone: 0207 191 1085

Enhanced Due Diligence Team
Queries in relation to enhanced due diligence checks on both recourse and non-recourse applications (C and D references)

General contact:

Email: edd.team@pcl.co.uk

Telephone: 0207 191 2047


Escalation contact:

Jenny Pinner, EDD Team Leader

Email: Jenny.Pinner@pcl.co.uk

Telephone: 0207 191 2034

Customer Underwriting
Queries related to the underwriting of renewal, new business and mid-term adjustments (C reference)

General contact:

Email: underwriting@pcl.co.uk

Telephone: 01372 746 950


Escalation contact:

Rebecca Roberts, Underwriting Manager

Email: Rebecca.Roberts@pcl.co.uk

Telephone: 01372 731 000

Customer Underwriting Support
Queries related to providing documents for underwriters or support with underwriting decisioning both pre and post decision (C references)

General contact:

Email: underwriting.support@pcl.co.uk

Telephone: 01372 746 950


Escalation contact:

Emma Ward, Underwriting Support Team Manager

Email: Emma.Ward@pcl.co.uk

Telephone: 01372 746 916

2. Agreement Servicing

Agreement Accounting

1. Queries relating to monies received into the business for both recourse and non-recourse


General contact:


Email: moniesin.team@pcl.co.uk


Telephone: 0207 191 2094



2. Queries relating to monies being paid out of the business for both recourse and non-recourse


General contact:


Email: moniesout.team@pcl.co.uk


Telephone: 0207 191 2094



3. Queries about refunds relating to non-recourse agreements


General contact:


Email: customer.refunds@pcl.co.uk


Telephone: 0207 191 2094



4. Queries about refunds relating to recourse agreements


General contact:


Email: accounts.broker@pcl.co.uk


Telephone: 0207 191 2094



Escalation contact:


Melissa Sherif, Accounting Operations Supervisor


Email: Melissa.Sherif@pcl.co.uk


Telephone: 0207 191 2094

Agreement Processing - Non-Recourse

1. Queries relating to Recourse system reports (D references) e.g. Action lists, unpaid lists and rejection advice
General contact:
Email: convert@pcl.co.uk
Telephone: 0207 191 2082

2. Queries relating to files submitted through TRaMS (the replacement system for Data gateway)
General contact:
Email: datagateway@pcl.co.uk
Telephone: 0207 191 2082

3. Where to send recourse credit agreements (D references)
General contact:
Email: print.post@pcl.co.uk
Telephone: 0207 191 2082

4. Queries relating to the processing of Recourse agreements (D references)
General contact:
Email: recourse.processing@pcl.co.uk
Telephone: 0207 191 2082

Escalation contact:
Donna Henstridge, Account Maintenance Supervisor – Recourse
Email: Donna.Henstridge@pcl.co.uk
Telephone: 0207 191 2087

Agreement Processing - Recourse

1. Queries relating to Recourse system reports (D references) e.g. Action lists, unpaid lists and rejection advice
General contact:
Email: convert@pcl.co.uk
Telephone: 0207 191 2082

2. Queries relating to files submitted through TRaMS (the replacement system for Data gateway)
General contact:
Email: datagateway@pcl.co.uk
Telephone: 0207 191 2082

3. Where to send recourse credit agreements (D references)
General contact:
Email: print.post@pcl.co.uk
Telephone: 0207 191 2082

4. Queries relating to the processing of Recourse agreements (D references)
General contact:
Email: recourse.processing@pcl.co.uk
Telephone: 0207 191 2082

Escalation contact:
Donna Henstridge, Account Maintenance Supervisor – Recourse
Email: Donna.Henstridge@pcl.co.uk
Telephone: 0207 191 2087

Complaints Management

Queries relating to the management and resolving of both customer and broker complaints. Data Subject Access Requests

General contact:
Email: qualitycontrol@pcl.co.uk
Telephone: 0207 191 1059

Escalation contact:
Jessica Keogh, Complaints Team Leader
Email: Jessica.Keogh@pcl.co.uk
Telephone: 0207 191 1054

Contact Centre

1. Queries for recourse customers
General contact:
Email: help.centre@pcl.co.uk
Telephone: 0344 736 9820
Escalations email: escalations@pcl.co.uk

2. Queries for recourse brokers
General contact:
Email: client.services@pcl.co.uk
Telephone: 0344 736 0081
Escalations email: escalations@pcl.co.uk

3. Queries for non-recourse customers & brokers
General contact:
Email: commercial.enquiries@pcl.co.uk
Telephone: 0344 736 0539
Escalations email: escalations@pcl.co.uk

Partner Support

Queries regarding operational support and escalations including day to day management if required.


General contact:


Email: partner.support@pcl.co.uk


Telephone: 01372 746 023



Escalation contact:


Linda Kavanagh, Partner Support Manager


Email: Linda.Kavanagh@premiumcredit.ie


Telephone: 01372 744 509

3. Cancellations, Defaults or Terminations 

Collections &Recoveries

1. Queries relating to defaulted non-recourse agreements (C references)
General contact:
Email: commercial.defaults@pcl.co.uk
Telephone: 0330 123 9716

Escalation contact:
Paul Haywood, Collections Supervisor
Email: Paul.Haywood@pcl.co.uk
Telephone: 0330 123 9712

2. Queries relating to non-recourse agreements (C references) in a recovery position
General & escalation contact:
Email: Karen.Higgins@pcl.co.uk
Telephone: 0330 123 9713

3. Queries relating to non-recourse terminations (C references)
General contact:
Email: terminations@pcl.co.uk
Telephone: 0330 123 9703

Escalation contact:
Callum Barnes, Collections Team Leader
Email: Callum.Barnes@pcl.co.uk
Telephone: 0330 123 9703


4. Learning and System Support

Interactive, PLaSMA & Software Houses

Queries related to Interactive, PLaSMA, My Premium Credit (customer portal) and Software Houses



General contact:


Email: digital.support@pcl.co.uk


Telephone: 0207 191 1060



Escalation contact:


Ryan Deeney, Digital Integration Manager


Email: Ryan.Deeney@pcl.co.uk


Telephone: 07585 981 264




 Partner Learning & Development

Our Partner Learning & Development team deliver bespoke training to new and existing partners. Tailored to meet your needs, sessions are designed to optimise your premium finance offer, overcome objections and improve conversion

General contact:
Email: partnerlearningdevelopment@pcl.co.uk

Escalation contact:
Sarah Hilton, Partner Learning & Development Manager (interim)
Email: Sarah.Hilton@pcl.co.uk
Telephone: 07980 778806

5. Sales Contacts

Consolidators and Appointed Representative Networks

Christopher Emmanuel, Head of Consolidators and Appointed Representatives
Email: Christopher.Emmanuel@pcl.co.uk
Mobile: 07901 106497

Jamie Etherington, National Account Manager and Head of Bespoke Solutions
Email: Jamie.Etherington@pcl.co.uk
Mobile: 07818 566037

Jim Meikle, National Account Manager
Email: Jim.Meikle@pcl.co.uk
Mobile: 07899 841297

Shelley Knowles, National Account Manager, Brokers and Networks
Email: Shelley.Knowles@pcl.co.uk
Mobile: 07557 488225

Ben Craft, Senior Accounts Manager, Acquiring Brokers and Appointed Representative Networks
Email: Ben.Craft@pcl.co.uk
Mobile: 07557 48822

Global Accounts

Dave Howell, Head of National Accounts - Globals
Email: Dave.Howell@pcl.co.uk
Mobile: 07787 112157

Iain Atkinson, National Account Manager
Email: Iain.Atkinson@pcl.co.uk
Mobile: 07980 778365

Danielle Davies, National Account Manager
Email: Danielle.Davies@pcl.co.uk
Mobile: 07974 392954

National Accounts

Sam Canning, Head of National Accounts
Email: Sam.Canning@pcl.co.uk
Mobile: 07866 046185

Dominic Branson, National Account Manager
Email: Dominic.Branson@pcl.co.uk
Mobile: 07747 758832

Trevor Perrin, National Account Manager, Large Brokers
Email: Trevor.Perrin@pcl.co.uk
Mobile: 07884 492725

Ellie Broad, Senior Account Manager
Email: Ellie.Broad@pcl.co.uk
Mobile: 07557 488243

New Partners

Please email us your inquiry and the most relevant person will contact you.
Email: newbusiness@pcl.co.uk

Personal Lines Affinity

Peter Heath, Head of National Accounts - Affinity
Email: Peter.Heath@pcl.co.uk
Mobile: 07854 634622


Personal Lines Brokers

James Beesley, Head of National Accounts - Brokers
Email: James.Beesley@pcl.co.uk
Mobile: 07825 129022

Claudia Knight, National Account Manager - Personal Lines
Email: Claudia.Knight@pcl.co.uk
Mobile: 07775 826545

Kris Clapham, Account Manager Personal Lines
Email: Kris.Clapham@pcl.co.uk
Mobile: 07795 032676


Personal Lines Insurers

David Sheath, Head of National Accounts - Insurers
Email: David.Sheath@pcl.co.uk
Mobile: 07790 356945

Max Eldred, National Account Manager - Insurers
Email: Max.Eldred@pcl.co.uk
Mobile: 07557 488220

Regions & Networks

Andrea Wells, Head of Regions and Networks
Email: Andrea.Wells@pcl.co.uk
Mobile: 07974 393043

Vinnie Vasudevan, Senior Account Manager - South
Email: Vineeth.Vasudevan@pcl.co.uk
Mobile: 07866 046189

Christian Sears, Senior Account Manager
Email: Christian.Sears@pcl.co.uk
Mobile: 07929 823253

Hannah Peters, Account Manager
Email: Hannah.Peters@pcl.co.uk
Mobile: 07790 356654

Bilal Malik, Account Manager
Email: Bilal.Malik@pcl.co.uk
Mobile: 07748 930491

Renewals

Shane Dixon, Head of Renewals Management
Email: Shane.Dixon@pcl.co.uk
Mobile: 07867 142436

Georgia Blois, National Renewals Manager
Email: Georgia.Blois@pcl.co.uk
Mobile: 07790 356649

Ben Roberts, Renewals Executive
Email: Ben.Roberts@pcl.co.uk
Mobile: 07392 280090


6. Solicitors

Solicitor Professional Indemnity

All solicitor related work and queries

General contact:
Email: pi.mail@pcl.co.uk
Telephone: 0207 191 2081

Escalation contact:
Angela Byrne, Account Maintenance Supervisor – Non-Recourse
Email: Angela.Byrne@pcl.co.uk
Telephone: 0207 191 2086