Affordability and Anti-Money Laundering checks on all new Non-Recourse business.
Email:
Telephone: 0207 191 2045
Aiden Lyons, Team Manager
Telephone: 0207 191 2045
Affordability and Anti-Money Laundering checks on all new Recourse business.
Email:
cam@pcl.co.ukTelephone: 0207 191 2046
Escalation point
Emma Ford, Team Manager
Telephone: 0207 191 2033
For affordability checks on the recourse system
Email: consumeronboarding.team@pcl.co.uk
Escalation point
Email: Kasia.Mcgillivray@pcl.co.uk
For affordability checks on the non recourse system
Email: consumerunderwriting@pcl.co.uk
Escalation point
Email: Steve.McGahan@pcl.co.uk
Monies in - Non-Recourse payments into Premium Credit's bank
Email: moniesin.team@pcl.co.uk
Monies out - manual payments to customer or broker
Email: moniesout.team@pcl.co.uk
Telephone: 0207 191 2092
Refunds to Non-Recourse customer or broker
Email: customer.refunds@pcl.co.uk
Telephone: 0207 191 2092
Escalation point
Melissa Sherif, Accounting Operations Supervisor
Telephone: 0207 191 2094
Monies in - Recourse payments into Premium Credit's bank
Email: moniesin.team@pcl.co.uk
Telephone: 0207 191 2092
Monies out - manual payments to customer or broker
Email: moniesout.team@pcl.co.uk
Telephone: 0207 191 2092
Refunds to Recourse customer or broker
Email: accounts.broker@pcl.co.uk
Telephone: 0207 191 2092
Escalation point
Melissa Sherif, Accounting Operations Supervisor
Telephone: 0207 191 2094
All copies of signed agreements for Non-Recourse. (Please ensure the correct email address is given)
Email:
creditagreements@pcl.co.ukTelephone: 0207 191 2083
All cancellation related queries and actions
Email:
cancellations@pcl.co.ukTelephone: 0207 191 2083
Queries on incomplete Non-Recourse agreements
Email:
firming@pcl.co.ukTelephone: 0207 191 2083
MTA related enquiries for Non-Recourse
Email:
mta@pcl.co.ukTelephone: 0207 191 2083
All other Non-Recourse processing queries, e.g. funding
Email:
nonrecourse.processing@pcl.co.ukTelephone: 0207 191 2083
Escalation point
Angela Byrne, Account Maintenance Supervisor
Telephone: 0207 191 2086
Queries relating to Convert produced reports. This includes unpaid and action lists. (Statements should be obtained from PLaSMA or Interactive.)
Email: convert@pcl.co.uk
Telephone: 0207 191 2082
Queries relating to files submitted through TRaMS (the replacement system for Datagateway)
Email: datagateway@pcl.co.uk
Telephone: 0207 191 2082
All signed Recourse credit agreements
Email: print.post@pcl.co.uk
All other Recourse processing queries
Email: recourse.processing@pcl.co.uk
Telephone: 0207 191 2082
Escalation point
Caroline Trottman, Supervisor
Telephone: 0207 191 2087
Counterparty Risk
Conducts financial and regulatory review of counterparties and insurance companies.
Email: counterparty.risk@pcl.co.uk
Telephone: 01372 746 682
Escalation point
Scott Delonnette, Counterparty Risk – Team Leader
Telephone: 01372 746 682
Conducts financial and regulatory review of counterparties and insurance companies.
Email: counterparty.risk@pcl.co.uk
Telephone: 01372 746 682
Escalation point
Scott Delonnette, Counterparty Risk – Team Leader
Telephone: 01372 746 682
Undertake collection, termination and recovery activity for UK and Ireland business.
Agreement defaults
Email: commercial.defaults@pcl.co.uk
Telephone: 0330 123 9716
Escalation point
Paul Haywood, Collections Supervisor
Telephone: 0330 123 9712
Recoveries
Email: karen.higgins@pcl.co.uk
Telephone: 0330 123 9713
Escalation point
Karen Higgins, Recoveries Manager
Telephone: 0330 123 9713
Terminations
Termination Team (Commercial/ non-recourse)
Callum Barnes, Terminations Team Leader
Email: callum.barnes@pcl.co.uk
Telephone: 0330 123 9703
Next level of escalation (if required)
Collections Manager
Paul Haywood
Email: paul.haywood@pcl.co.uk
Telephone: 0330 123 9712
Recoveries Manager (Legal & Debt Recovery action)
Karen Higgins
Email: karen.higgins@pcl.co.uk
Telephone: 0344 736 0545
Ireland collections
Email: collectionsire@pcl.co.uk
Fiona Waller
Telephone: 0212 30210
Alternate direct dial number: 0330 123 9719
Other escalations points in Collections
Default Team (Commercial/ non- recourse)
Daniel Boulton, Default Team Leader
Email: daniel.boulton@pcl.co.uk
Telephone: 0330 123 9716
Managing and resolving customer and broker complaints. Responding to Data Subject Access Requests.
Email: qualitycontrol@pcl.co.uk
Telephone: 0207 191 1059
Escalation point
Nadine Ross, Complaints Manager
Telephone: 0207 191 1050
Managing agreement level queries received by phone or email from recourse and non-recourse customers and brokers.
Recourse customer
Email: help.centre@pcl.co.uk
Telephone: 0344 736 9820
Recourse broker
Email: client.services@pcl.co.uk
Telephone: 0344 736 0081
Non-Recourse customer & broker
Email: commercial.enquiries@pcl.co.uk
Telephone: 0344 736 0539
Escalation point
All escalations to be sent to escalations@pcl.co.uk
Please contact your Account Manager
Underwrite new business, MTAs and renewal loans. Review and decision high value recourse loans.
Email: underwriting@pcl.co.uk
Telephone: 01372 746 950
Escalation point
Andrew Hills, Underwriting Manager
Telephone: 01372 746 083
Amend and process agreements, follow-up and chase information requests from brokers.
Email: underwriting.support@pcl.co.uk
Telephone: 01372 746 950
Escalation point
Emma Ward, Supervisor
Telephone: 01372 746 916
Management of the Data Gateway, dealing with processing requests and upload file queries
Email: datagateway@pcl.co.uk
Telephone: 0207 191 2082
Escalation point
Caroline Trottman, Supervisor
Telephone: 0207 191 2087
For a copy letter suite, credit agreement template or questions about letter/email design or composition. (Queries about content of a specific customer or broker letter should be made to the Contact Centre)
Email: sue.bradstock@pcl.co.uk
Telephone: 01372 746 087
PEP and sanction checks, SARS, enhanced due diligence of borrowers
Email: verification@pcl.co.uk
Telephone: 0207 191 2047
Escalation point
Jenny Pinner, Team Manager
Telephone: 0207 191 2034
Queries related to Interactive, PLaSMA, MPC, My Premium Credit (customer portal) and Software Houses
Email: portal.support@pcl.co.uk
Telephone: 0207 191 1060
Escalation point
Kannan Tharmakulasingam, Producer On-Boarding & Support Manager
Telephone: 01372 744 810
Please contact your Account Manager
Onboarding new partners, renewing trading agreements, managing changes to broker facilities.
Email: partner.onboarding@pcl.co.uk
Telephone: 0207 191 1015
Escalation point
Maria Mahmood, Partner Onboarding & Setup Team Leader
Telephone: 0207 191 1016
Manage and resolve partner account or scheme queries, escalated issues, rate or scheme requests and changes.
Email: partner.support@pcl.co.uk
Telephone: 01372 746 023
Escalation point
Linda Kavanagh Partner Support Team Leader
Telephone: 01372 744 509
Email: Linda.Kavanagh@premiumcredit.ie
Please contact your Account Manager
Christy Chisholm
Deputy Director of Commercial Lines Partners
Mobile: 07866 046 232
Email: Christy.Chisholm@pcl.co.uk
Glen Murphy, Sales Support Director
Mobile: 07866 049 035
Email: Glen.Murphy@pcl.co.uk
Mark Coffey, Personal Lines & E-Trade Director
Mobile: 07858 425 9040
Email: Mark.Coffey@pcl.co.uk
Head of National Accounts
James Beesley, Head of National Accounts, Brokers
Mobile: 07825 129 022
Email: James.Beesley@pcl.co.uk
David Sheath, Head of National Accounts, Insurers
Mobile: 07790 356 945
Email: David.Sheath@pcl.co.uk
Peter Heath, Head of National Accounts, Affinity Partners
Mobile: 07854 634 622
Email: Peter.Heath@pcl.co.uk
Christopher Emmanuel, Head of National Accounts, Consolidators & Networks
Mobile: 07901 106 497
Email: Christopher.Emmanuel@pcl.co.uk
Dave Howell, Head of National Accounts, Global
Mobile: 07787 112 157
Email: Dave.Howell@pcl.co.uk
Sam Linley, Head of National Accounts, National
Mobile: 07866 046 185
Email: Sam.Linley@pcl.co.uk
National Account Managers
Jamie Etherington, National Account Manager
Mobile: 07818 566 037
Email: Jamie.Etherington@pcl.co.uk
Iain Atkinson, National Account Manager
Mobile: 07980 778 365
Email: Iain.Atkinson@pcl.co.uk
Jim Meikle, National Account Manager
Mobile: 07899 841 297
Email: Jim.Meikle@pcl.co.uk
Jo Newell, National Account Manager
Mobile: 07342 088 812
Email: Jo.Newell@pcl.co.uk
Trevor Perrin, National Account Manager
Mobile: 07884 492 725
Email: Trevor.Perrin@pcl.co.uk
Hanré Cillié, National Account Manager
Mobile: 07500 045 514
Email: Hanre.Cillie@pcl.co.uk
Shelley Knowles, National Account Manager
Mobile: 07557 488 225
Email: Shelley.Knowles@pcl.co.uk
Claudia Knight, National Account Manager Personal Lines
Mobile: 07775 826 545
Email: Claudia.Knight@pcl.co.uk
Account Managers
Vinnie Vasudevan, Senior Account Manager - South
Telephone: 01372 847 686
Mobile: 07866 046 189
Email: Vineeth.Vasudevan@pcl.co.uk
Daniel Barnes, Senior Account Manager – North
Mobile: 07980 778906
Email: Daniel.Barnes@pcl.co.uk
Christian Sears, Account Manager
Mobile: 07929 823 253
Email: Christian.Sears@pcl.co.uk
Ellie Broad, Account Manager
Mobile: 07557 488 243
Email: Ellie.Broad@pcl.co.uk
Ben Craft, Account Manager
Mobile: 07557 488 227
Email: Ben.Craft@pcl.co.uk
Alex Dawe, Regional New Business Manager
Mobile : 07884 583 195
Email: Alex.Dawe@pcl.co.uk
Renewals Team
Shane Dixon, Renewals Manager
Mobile: 07867 142 436
Email: Shane.Dixon@pcl.co.uk
Ben Roberts, Renewals Executive
Mobile: 07392 280 090
Email: Ben.Roberts@pcl.co.uk
All solicitor related work and queries
Email: pi.mail@pcl.co.uk
Telephone: 0207 191 2081
Escalation point
Caroline Trottman, Supervisor
Telephone: 0207 191 2087
Tax & business related work and queries
Email: tax@pcl.co.uk
Telephone: 0207 191 2079
Escalation point
Angela Byrne, Supervisor
Telephone: 0207 191 2086
Our Partner Learning & Development team deliver bespoke training to new and existing partners, whether offering finance to personal or commercial customers.
Tailored to meet your needs, sessions are designed to optimise your premium finance offer, overcome objections and improve conversion.
They also provide courses that are CPD accredited.
Partner Learning & Development Team
Emma Pickering
Partner Learning & Development Manager
Supporting: UK & Ireland
Mobile: 07769 875 026
Email: emma.pickering@pcl.co.uk
Max Eldred
Partner Learning & Development Lead
Supporting: London
Mobile: 07557 488 220
Email: max.eldred@pcl.co.uk
Tom Fenney
Partner Learning & Development Consultant
Supporting: North, Scotland & Ireland
Mobile: 07976 088 904
Email: thomas.fenney@pcl.co.uk
Keith Gallagher
Partner Learning & Development Consultant
Supporting: South West & Wales
Mobile: 07557 048 669
Email: keith.gallagher@pcl.co.uk
Sarah Hilton
Partner Learning & Development Consultant
Supporting: Midlands & East
Mobile: 07980 778 806
Email: sarah.hilton@pcl.co.uk
