Your dedicated contacts

1. Applications and Onboarding

Queries related to the onboarding of new partners, renewing of trading agreements, managing of changes to broker facilities

General contact:

Email: partner.onboarding@pcl.co.uk

Telephone: 0207 191 1015

Escalation contact:

Maria Mahmood, Partner Setup Manager

Email: Maria.Mahmood@pcl.co.uk

Telephone: 0207 191 1016

Account opening - Non-Recourse

Queries relating to non-recourse (C reference) AML applications

General contact:

Email: commercialcdd.team@pcl.co.uk

Telephone: 0207 191 2045

Escalation contact:

Nicola Eates, Financial Crime Team Leader

Email: Nicola.Eates@pcl.co.uk

Telephone: 0207 191 2040

Account opening - Recourse

Queries relating to recourse (D reference) AML applications

General contact:

Email: consumeronboarding.team@pcl.co.uk

Telephone: 0207 191 2033

Escalation contact:

Emma Harling, Financial Crime Team Leader

Email: Emma.Harling@pcl.co.uk

Telephone: 0207 191 1074

Affordability

Queries relating to Affordability across both non-recourse (C reference) and recourse (D reference)

General contact:

Email: consumerunderwriting@pcl.co.uk

Telephone: 0207 191 1085

Escalation contact:

Steve Wallace, Affordability Team Leader

Email: Steve.Wallace@pcl.co.uk

Telephone: 0207 191 1085

Enhanced Due Diligence Team

Queries in relation to enhanced due diligence checks on both recourse and non-recourse applications (C and D references)

General contact:

Email: edd.team@pcl.co.uk

Telephone: 0207 191 2047

Escalation contact:

Jenny Pinner, EDD Team Leader

Email: Jenny.Pinner@pcl.co.uk

Telephone: 0207 191 2034

Customer Underwriting

Queries related to the underwriting of renewal, new business and mid-term adjustments (C reference)

General contact:

Email: underwriting@pcl.co.uk

Telephone: 01372 746 950

Escalation contact:

Rebecca Roberts, Underwriting Manager

Email: Rebecca.Roberts@pcl.co.uk

Telephone: 01372 731 000

Customer Underwriting Support

Queries related to providing documents for underwriters or support with underwriting decisioning both pre and post decision (C references)

General contact:

Email: underwriting.support@pcl.co.uk

Telephone: 01372 746 950

Escalation contact:

Emma Ward, Underwriting Support Team Manager

Email: Emma.Ward@pcl.co.uk

Telephone: 01372 746 916

2. Agreement Servicing

Agreement Accounting

1. Queries relating to monies received into the business for both recourse and non-recourse

General contact:

Email: moniesin.team@pcl.co.uk

Telephone: 0207 191 2094

2. Queries relating to monies being paid out of the business for both recourse and non-recourse

General contact:

Email: moniesout.team@pcl.co.uk

Telephone: 0207 191 2094

3. Queries about refunds relating to non-recourse agreements

General contact:

Email: customer.refunds@pcl.co.uk

Telephone: 0207 191 2094

4. Queries about refunds relating to recourse agreements

General contact:

Email: accounts.broker@pcl.co.uk

Telephone: 0207 191 2094

Escalation contact:

Melissa Sherif, Accounting Operations Supervisor

Email: Melissa.Sherif@pcl.co.uk

Telephone: 0207 191 2094

Agreement Processing - Non-Recourse

1. Where to send non-recourse credit agreements (C references)

General contact:

Email: creditagreements@pcl.co.uk

Telephone: 0207 191 2083

2. Queries relating to cancellations for non-recourse agreements (C references)

General contact:

Email: cancellations@pcl.co.uk

Telephone: 0207 191 2083

3. Queries relating to incomplete non-recourse agreements (C references)

General contact:

Email: firming@pcl.co.uk

Telephone: 0207 191 2083

4. Queries relating to mid-term adjustments on non-recourse agreements (C references)

General contact:

Email: mta@pcl.co.uk

Telephone: 0207 191 2083

5. Queries relating to the processing of non-recourse agreements (C references) e.g. funding related queries

General contact:

Email: nonrecourse.processing@pcl.co.uk

Telephone: 0207 191 2083

Escalation contact:

Angela Byrne, Account Maintenance Supervisor – Non-Recourse

Email: Angela.Byrne@pcl.co.uk

Telephone: 0207 191 2086

Agreement Processing - Recourse

1. Queries relating to Recourse system reports (D references) e.g. Action lists, unpaid lists and rejection advice

General contact:

Email: convert@pcl.co.uk

Telephone: 0207 191 2082

2. Queries relating to files submitted through TRaMS (the replacement system for Data gateway)

General contact:

Email: datagateway@pcl.co.uk

Telephone: 0207 191 2082

3. Where to send recourse credit agreements (D references)

General contact:

Email: print.post@pcl.co.uk

Telephone: 0207 191 2082

4. Queries relating to the processing of Recourse agreements (D references)

General contact:

Email: recourse.processing@pcl.co.uk

Telephone: 0207 191 2082

Escalation contact:

Donna Henstridge, Account Maintenance Supervisor – Recourse

Email: Donna.Henstridge@pcl.co.uk

Telephone: 0207 191 2087

Complaints Management

Queries relating to the management and resolving of both customer and broker complaints. Data Subject Access Requests

General contact:

Email: qualitycontrol@pcl.co.uk

Telephone: 0207 191 1059

Escalation contact:

Jessica Keogh, Complaints Team Leader

Email: Jessica.Keogh@pcl.co.uk

Telephone: 0207 191 1054

Contact Centre

1. Queries for recourse customers

General contact:

Email: help.centre@pcl.co.uk

Telephone: 0344 736 9820

Escalations email: escalations@pcl.co.uk

2. Queries for recourse brokers

General contact:

Email: client.services@pcl.co.uk

Telephone: 0344 736 0081

Escalations email: escalations@pcl.co.uk

3. Queries for non-recourse customers & brokers

General contact:

Email: commercial.enquiries@pcl.co.uk

Telephone: 0344 736 0539

Escalations email: escalations@pcl.co.uk

Partner Support

Queries regarding operational support and escalations including day to day management if required.

General contact:

Email: partner.support@pcl.co.uk

Telephone: 01372 746 023

Escalation contact:

Linda Kavanagh, Partner Support Manager

Email: Linda.Kavanagh@premiumcredit.ie

Telephone: 01372 744 509

3. Cancellations, Defaults or Terminations

Collections &Recoveries

1. Queries relating to defaulted non-recourse agreements (C references)

General contact:

Email: commercial.defaults@pcl.co.uk

Telephone: 0330 123 9716

Escalation contact:

Paul Haywood, Collections Supervisor

Email: Paul.Haywood@pcl.co.uk

Telephone: 0330 123 9712

2. Queries relating to non-recourse agreements (C references) in a recovery position

General & escalation contact:

Email: Karen.Higgins@pcl.co.uk

Telephone: 0330 123 9713

3. Queries relating to non-recourse terminations (C references)

General contact:

Email: terminations@pcl.co.uk

Telephone: 0330 123 9703

Escalation contact:

Callum Barnes, Collections Team Leader

Email: Callum.Barnes@pcl.co.uk

Telephone: 0330 123 9703

4. Learning and System Support

Interactive, PLaSMA & Software Houses

Queries related to Interactive, PLaSMA, My Premium Credit (customer portal) and Software Houses

General contact:

Email: digital.support@pcl.co.uk

Telephone: 0207 191 1060

Escalation contact:

Ryan Deeney, Digital Integration Manager

Email: ryan.deeney@pcl.co.uk

Telephone: 07585 981 264

Partner Learning & Development

Our Partner Learning & Development team deliver bespoke training to new and existing partners. Tailored to meet your needs, sessions are designed to optimise your premium finance offer, overcome objections and improve conversion

General contact:

Email: partnerlearningdevelopment@pcl.co.uk

Escalation contact:

Sarah Hilton, Partner Learning & Development Manager (interim)

Email: Sarah.Hilton@pcl.co.uk

Telephone: 07980 778806

5. Sales Contacts

Global Accounts

Dave Howell, Head of National Accounts - Globals

Email: Dave.Howell@pcl.co.uk

Mobile: 07787 112157

Iain Atkinson, National Account Manager

Email: Iain.Atkinson@pcl.co.uk

Mobile: 07980 778365

Danielle Davies, National Account Manager

Email: Danielle.Davies@pcl.co.uk

Mobile: 07974 392954

Consolidators and Appointed Representative Networks

Christopher Emmanuel, Head of Consolidators and Appointed Representatives

Email: Christopher.Emmanuel@pcl.co.uk

Mobile: 07901 106497

Jamie Etherington, National Account Manager and Head of Bespoke Solutions

Email: Jamie.Etherington@pcl.co.uk

Mobile: 07818 566037

Jim Meikle, National Account Manager

Email: Jim.Meikle@pcl.co.uk

Mobile: 07899 841297

Shelley Knowles, National Account Manager, Brokers and Networks

Email: Shelley.Knowles@pcl.co.uk

Mobile: 07557 488225

Ben Craft, Senior Accounts Manager, Acquiring Brokers and Appointed Representative Networks

Email: Ben.Craft@pcl.co.uk

Mobile: 07557 48822

National Accounts

Sam Canning, Head of National Accounts

Email: Sam.Canning@pcl.co.uk

Mobile: 07866 046185

Dominic Branson, National Account Manager

Email: Dominic.Branson@pcl.co.uk

Mobile: 07747 758832

Trevor Perrin, National Account Manager, Large Brokers

Email: Trevor.Perrin@pcl.co.uk

Mobile: 07884 492725

Ellie Broad, Senior Account Manager

Email: Ellie.Broad@pcl.co.uk

Mobile: 07557 488243

Regions & Networks

Andrea Wells, Head of Regions and Networks

Email: Andrea.Wells@pcl.co.uk

Mobile: 07974 393043

Vinnie Vasudevan, Senior Account Manager - South

Email: Vineeth.Vasudevan@pcl.co.uk

Mobile: 07866 046189

Christian Sears, Senior Account Manager

Email: Christian.Sears@pcl.co.uk

Mobile: 07929 823253

Hannah Peters, Account Manager

Email: Hannah.Peters@pcl.co.uk

Mobile: 07790 356654

Bilal Malik, Account Manager

Email: Bilal.Malik@pcl.co.uk

Mobile: 07748 930491

New Partners

Alex Dawe, Regional New Business Manager

Email: Alex.Dawe@pcl.co.uk

Mobile: 07884 583195

Email: newbusiness@pcl.co.uk

Personal Lines Brokers

James Beesley, Head of National Accounts - Brokers

Email: James.Beesley@pcl.co.uk

Mobile: 07825 129022

Claudia Knight, National Account Manager - Personal Lines

Email: Claudia.Knight@pcl.co.uk

Mobile: 07775 826545

Kris Clapham, Account Manager Personal Lines

Email: Kris.Clapham@pcl.co.uk

Mobile: 07795 032676

Personal Lines Insurers

David Sheath, Head of National Accounts - Insurers

Email: David.Sheath@pcl.co.uk

Mobile: 07790 356945

Max Eldred, National Account Manager - Insurers

Email: Max.Eldred@pcl.co.uk

Mobile: 07557 488220

Personal Lines Affinity

Peter Heath, Head of National Accounts - Affinity

Email: Peter.Heath@pcl.co.uk

Mobile: 07854 634622

Renewals

Shane Dixon, Head of Renewals Management

Email: Shane.Dixon@pcl.co.uk

Mobile: 07867 142436

Ben Roberts, Renewals Executive

Email: Ben.Roberts@pcl.co.uk

Mobile: 07392 280090

Georgia Blois, National Renewals Manager

Email: Georgia.Blois@pcl.co.uk

Mobile: 07790 356649

6. Solicitors

Solicitor Professional Indemnity

All solicitor related work and queries

General contact:

Email: pi.mail@pcl.co.uk

Telephone: 0207 191 2081

Escalation contact:

Angela Byrne, Account Maintenance Supervisor – Non-Recourse

Email: Angela.Byrne@pcl.co.uk

Telephone: 0207 191 2086