Broker state of the nation

Brokers / 16th May 2019

Research reveals high stress levels among UK insurance brokers

Brokers expect cyber insurance to provide biggest source of growth

Large drop in the number of insurance brokers expected in the next three years

New research(1) from Premium Credit, the UK's leading premium finance company, reveals around six out of 10 (56%) insurance brokers describe stress levels in the sector as 'high' - with 6% saying it is 'very high'. Furthermore, the majority (56%) expect stress levels to rise over the next three years.

This might help explain why almost all (90%) of insurance brokers interviewed expect the number of intermediaries in the sector to shrink over the next year - with 16% predicting a 'sharp' decline in numbers. However, more than half (2%) put the fall in numbers down to the rising operational costs associated with being a brokers, followed by 44% who say it's down to many brokers approaching retirement.

Some 42% say growing competition from insuretech/tech companies are to blame, and 33% say it's because clients are increasingly going direct to buy their cover.

Despite this, the findings, which are being released at the British Insurance Brokers' Association (BIBA) conference in Manchester, reveal 86% of brokers say confidence levels within the insurance broker community are relatively strong - with nearly one in four (24%) saying they are 'very confident'.

Less than a third (28%) expect confidence levels to increase between now and 2022, compared to 30% who think they will fall.

In terms of market growth for insurance brokers over the next three years, 72% said they expect this to come from cyber cover, followed by 58% who said they expect growth in the commercial insurance market. Around a quarter (26%) expect to see growth in health insurance and critical illness, but only 14% expect to grow their consumer/general insurance business.

Nearly half (46%) of brokers expect their clients to make greater use of premium finance over the next three years, compared to 12% who expect a fall.

Adam Morghem, Strategy and Marketing Director at Premium Credit said: "Our research shows that many brokers are optimistic about their futures, but with so many changes taking place in the industry, opportunities to grow often come hand in hand with increased levels of stress."

Premium Credit is the market leader in the UK and Ireland and the only premium finance provider accredited by BIBA.

1 PollRight conducted research with 50 insurance brokers in April and May 2019.

Our research shows that many brokers are optimistic about their futures, but with so many changes taking place in the industry, opportunities to grow often come hand in hand with increased levels of stress.
Adam Morghem, Strategy and Marketing Director, Premium Credit
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