A couple of weeks ago I shared my views on the ease of access, we now enjoy as consumers, to our personal credit score. However, access is just one element – what if you’d like to maintain or increase your score over time? Here are some key things you need to know and the actions you may wish to take.

Paul Barclay, Head of Partner Operations & Customer Service shares how his team ramped up their service delivery by challenging the accepted industry customer satisfaction measures by asking, ‘does faster mean better?’ The 80:20 or Pareto principle was introduced, many years ago, as the widely accepted benchmark for good customer service.

The third part of our series show cases Christian and Chris’ successes in nurturing relationships through enhanced engagement. Christian Elson, Networks & National Sales Director and Chris Emmanuel, Networks & Strategic Account Manager are a dynamic duo and their passion for cultivating thriving network relationships is palpable. While their approach is refreshingly simple, their long-term plan is clear and comprehensive, it’s their tenacity and sheer determination to see their plan through to completion that sets them apart.

Checking in on our family, friends and colleagues is always a good thing to do but as the coronavirus pandemic continues, this is more important than ever. World Mental Health Day took place Saturday giving us a timely reminder to check in with those around us and to consider our own well-being too. The initiative is designed to raise mental health awareness and to help those who are affected.

School Fee Plan: How lockdown has increased demand for places at independent schools. The Independent school sector doesn’t miss a beat when it comes to educating the leaders of tomorrow.

With the impacts of Covid-19 still adversely affecting many industries and consumers, there’s never been a better time to have a good understanding of your financial resumé. The good news is, it’s very easy to access your score free of charge, along with helpful advice and guidance on how to increase it.