While technologies like Artificial Intelligence (AI), Machine Learning, Blockchain, Internet of Things (IoT), are influencing and changing the industry, the insurance brokers’ software solutions are also getting better. It goes without saying that every broker and agent is trying to gain the competitive edge.

We’re excited to introduce our new Network series where we hear from Christian Elson, our National Sales Director & Head of Networks and Christopher Emmanuel, Networks & Strategic Account Manager. We begin the series with their view of the market.

It’s part of our job to understand the needs of our customers., Without talking to our customers regularly, we risk making assumptions. And the better we know them, the more at risk we are of assuming what their needs are, rather than asking about them. Forbes Campbell, our Head of Marketing writes this week about why we shouldn’t make these assumptions about customers’ need for finance.

Sarah Evans, our Head of HR shares her thoughts this week on what helps when onboarding new employees in a remote environment and provides six top tips on what to consider

Carl Pickett, Business Support Manager at specialist motor insurance broker, Adrian Flux talks about how they continue to enhance their offline & online customer journeys with the integration of our Decision in Principle and e-Sign services and the improvements it has made to their customer’s overall experience.

Neil Thornton, Managing Director at GRP shares his experience of working in partnership with Premium Credit. At Global Risk Partners (GRP) we specialise in acquiring brokers, MGAs, portfolios and teams which have niche, non-commoditised, specialty business and strong profitability. As such we need to work with a high performing, industry leading finance provider to support our companies core functions and aspirations.