In the second instalment we focus our attention on our Capability team, and learn what makes them stand head and shoulders above the competition. We are committed to meeting the needs of all our partners. To do this well, we work closely with our network partners to understand their business challenges; create and deliver solutions to address these concerns and then feed our results back to networks in a continuous loop.

It’s that time of year again when insurance brokers throughout the UK and Ireland are closely monitoring commercial performance as Q4 beckons and the sales targets set for the year loom large. Many brokers were given aggressive sales target to meet in 2020 and with the added challenges created by COVID-19, all are looking how best to achieve and exceed them.

School Fee Plan: Breaking down the barriers to an independent education... For over 25 years School Fee Plan (SFP) has helped families spread the costs of Independent school fees. We have been able to provide an alternative option for over 300,000 families looking to fund their children’s education. At a time of national and global challenges around COVID-19 and the repercussions for many businesses, parents’ finances may be squeezed causing them to postpone or reject the option of a fee-paying school.

While technologies like Artificial Intelligence (AI), Machine Learning, Blockchain, Internet of Things (IoT), are influencing and changing the industry, the insurance brokers’ software solutions are also getting better. It goes without saying that every broker and agent is trying to gain the competitive edge.

We’re excited to introduce our new Network series where we hear from Christian Elson, our National Sales Director & Head of Networks and Christopher Emmanuel, Networks & Strategic Account Manager. We begin the series with their view of the market.

It’s part of our job to understand the needs of our customers., Without talking to our customers regularly, we risk making assumptions. And the better we know them, the more at risk we are of assuming what their needs are, rather than asking about them. Forbes Campbell, our Head of Marketing writes this week about why we shouldn’t make these assumptions about customers’ need for finance.